Frequently Asked Questions
About Nonda Coffee
1Q: Where do you source your coffee beans?
A: We source our coffee beans directly from smallholder farmers across Uganda, primarily in the Rwenzori region. We prioritize quality, sustainability, and fair trade practices.
2Q: How do you roast your coffee?
A: Our expert roasters carefully roast each batch to highlight the unique flavor profiles of the beans. We offer a variety of roast levels, from light to dark, to suit different preferences.
3Q: Are your coffees organic or Fair Trade certified?
A: While we prioritize sustainable and ethical practices, not all of our coffees are certified organic or Fair Trade. However, we work closely with farmers to ensure fair compensation and environmentally friendly growing methods.
4Q: Do you offer decaf coffee?
A: Yes, we offer a selection of decaffeinated coffees using a natural Swiss Water Process to preserve the original flavor of the beans.
About Our Impact
1Q: How does Nonda Coffee support coffee farmers?
A: We support farmers through direct partnerships, fair trade practices, training programs, and community development projects. We also pay premium prices for high-quality beans, ensuring farmers receive a fair share of the profits.
2Q: What are your sustainability initiatives?
A: Our expert roasters carefully roast each batch to highlight the unique flavor profiles of the beans. We offer a variety of roast levels, from light to dark, to suit different preferences.
3Q: What are your sustainability initiatives?
A: We are committed to environmental sustainability through practices like shade-grown coffee, organic farming, and responsible waste management. We also promote biodiversity conservation and support climate-smart agriculture.
4Q: How can I get involved in your social impact projects?
A: You can get involved by volunteering your time, donating to our projects, or participating in our Coffee in the Wild tours and events.
About Shopping & Orders
1Q: How can I purchase your coffee?
A: You can purchase our coffee online through our website, at our Nonda Coffee shops across Uganda, or through select retailers.
2Q: How do you roast your coffee?
A: Our expert roasters carefully roast each batch to highlight the unique flavor profiles of the beans. We offer a variety of roast levels, from light to dark, to suit different preferences.
3Q: Do you offer subscriptions?
A: No
4Q: What is your shipping policy?
A: We offer free shipping on orders over a certain amount within Uganda. For international orders, shipping costs will vary. Please refer to our Shipping & Returns page for more details.
5Q: Can I return or exchange my order?
A: Yes, we offer a satisfaction guarantee. If you are not happy with your purchase, please contact our customer service team within a specified timeframe for assistance.
General
1Q: Do you offer wholesale coffee?
A: Yes, we offer wholesale coffee to businesses and organisations. Please feel free to contact our wholesale team for more information.
2Q: Where can I find your coffee shops?
A: You can find our coffee shop locations on our website's interactive map.
3Q: How can I contact you for further questions?
A: You can reach us through our contact form on the website, email, or phone.
4Q: What is your shipping policy?
A: We offer free shipping on orders over a certain amount within Uganda. For international orders, shipping costs will vary. Please refer to our Shipping & Returns page for more details.
5Q: Can I return or exchange my order?
A: Yes, we offer a satisfaction guarantee. If you are not happy with your purchase, please contact our customer service team within a specified timeframe for assistance.
Quick Facts About Nonda Coffee
Discover some amazing numbers that tell the story of our impact and growth. Every statistic here represents our dedication to quality, sustainability, and community.
56000+
Satisfied Customers
We are proud to have over 560+ happy customers who enjoy our coffee every day.
10+
Ongoing Projects
From community initiatives to sustainable farming projects, we are actively making a difference.
2+
Coffee Shops
Visit any of our 5 coffee shops across Uganda for a delightful coffee experience.
