Effective Date: 25/06/2025
Privacy Policy – Nonda Coffee
At Nonda Coffee, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you engage with us—whether online, in person, or through our products and services. By accessing our website, purchasing from us, or submitting your information, you agree to the terms of this Policy.
1. Introduction
This Privacy Policy applies to all personal information collected by Nonda Coffee, a coffee production and export company based in Uganda. We collect data in the course of sales, customer service, community programs, partnerships, farm visits, and online activities.
We are committed to handling your data responsibly and in compliance with Uganda's Data Protection and Privacy Act, 2019.
2. Data Collection and Use
a. Personal Information We May Collect:
Full name
Contact details (email address, phone number, physical address)
Payment and billing information (for purchases)
Delivery or shipping details
Organization or business name (if applicable)
Inquiry or feedback messages
Media (e.g., testimonials, photos during events or tours—with consent)
b. Purpose of Collection:
Your data is collected and used for the following purposes:
Processing product orders and deliveries
Responding to inquiries and providing customer support
Managing distributor and partner relationships
Sending updates, offers, and news about Nonda Coffee
Maintaining internal records and transaction history
Improving customer experience and service delivery
3. Accuracy and Responsibility
You are responsible for ensuring that any personal data submitted to Nonda Coffee is complete and accurate. Providing incorrect or outdated information may affect service delivery or result in communication failure.
4. Confidentiality and Information Sharing
a. Confidentiality:
We treat your personal information with strict confidentiality. Access is limited to authorized staff or partners who need it for legitimate business functions.
b. Sharing with Third Parties:
We do not sell or lease your personal data. However, we may share your information with:
Courier or delivery services
Payment service providers
Event or tour organizers (if applicable)
Government authorities, only if legally required
All third parties are required to uphold data protection standards.
5. Data Security
We implement appropriate security measures—both digital and physical—to protect your data from unauthorized access, loss, or misuse. While we strive to safeguard your information, we cannot guarantee complete security in all circumstances.
6. Communication and Consent
By submitting your phone number or email, you consent to receive communications from Nonda Coffee, including:
Order confirmations and delivery updates
Promotional offers, news, or product launches
Feedback requests and surveys
You may opt out of non-essential marketing communication at any time by contacting us or using unsubscribe options in emails.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance user experience and gather general analytics. This data may include IP addresses, browser type, time spent on pages, and referring websites. You may adjust your browser settings to limit or disable cookies.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted data to us, please contact us immediately for removal.
9. Your Rights
You have the right to:
Access and review your personal data
Request correction of inaccurate or outdated data
Withdraw consent for communication or processing (where applicable)
Request deletion of your personal information (subject to legal or contractual retention)
To exercise any of these rights, please contact us directly using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and effective immediately upon publication. Continued use of our services implies acceptance of the revised terms.
11. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact us at:
Consent
By engaging with Nonda Coffee and submitting your personal information, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please refrain from submitting your data or using our services.